Why am I seeing a “No Permission” error?
If you’re having trouble accessing a course or see a “No Permission” message, this is usually easy to fix. Here are the most common reasons and steps to try:
1. Check that you’re logged in with the correct email address
Please make sure you’re logging in with the same email address you used to purchase or register for the course. Many members accidentally create more than one account using different email addresses to register for courses and/or membership.
2. Log out and log back in
If you may have more than one Commune account:
- Go to your Commune Library
- Click the avatar icon in the upper right corner
- Log out completely
- Log back in using the correct email address
3. Update the Commune app (if using mobile)
Outdated versions of the app can sometimes block access. If you’re accessing content through the Commune app, please make sure you’re using the most recent version:
4. Clear your browser cache (if using web)
Occasionally, a temporary server update or browser issue can cause access errors.
- Clear your browser cache
- Refresh the page
- Try accessing the course again
Still having trouble?
If you’ve tried the steps above and are still unable to access your content, please email us at [email protected] with the email address you believe you used to register and the course you're trying to access. We’ll be happy to help get you back in.